Before you Travel

  • Check that your cards are valid to cover the travel period.

  • Check that you have sufficient credit limits, and also check your account balance.

  • Ensure that your SMS notification service is activated to notify you of transactions taking place on your accounts and cards; also make sure to carefully read the SMS content to confirm that the transactions are yours.

  • Download the mobile app of the Bank to track your card usage and spending while traveling.

  • Ensure your online banking access is working.

  • It is always recommended to have sufficient medical insurance while traveling.

  • Ensure that the PC or mobile you are using for booking has the latest update.

  • Never share your 3D Secure one-time password used to protect your online shopping with anyone.

  • The Bank will never ask you to enter your personal information through email or calls; never click on a Web link received by non-trusted emails.

During your Travel

  • Do not leave your cards unattended, whether you’re at work or relaxing in your hotel, and take advantage of the hotel-provided safe for valuables.

  • Do not leave all your cards in one place or wallet, and keep them away from direct sunlight to prevent damage.

  • Never give your card or your PIN number to any person. Ensure to have the card in front of you while doing any transaction.

  • When using ATMs, ensure to inspect the ATM for any foreign objects or devices. Guard your PIN from fraudster "shoulder surfing", and do not accept assistance from anyone.

  • Check your receipts very carefully before signing/entering your PIN, and do not leave the "Tips or Total" line blank.

  • Check the POS screen for accuracy of merchant name and amount to be paid before entering your PIN.

  • Check regularly your card spending through the Bank’s mobile application or online banking application.

  • Activate roaming service or provide alternative contact number for the Bank to reach you when overseas.

  • Avoid using unsecured Wi-Fi, public or shared networks.

  • Should you lose your card or face any issues, immediately contact the Bank’s Call Center.

  • It is always recommended to pay in the local currency of the country you are visiting. Paying in Kuwaiti Dinar abroad will result in higher exchange rate commissions.

  • Save all of your receipts. Once you’re back home, check them carefully against your monthly statements.

  • Ensure that you complete your entire tax documentation fulfillment to avoid future charges.

After your Travel

  • Change your PIN on a regular basis through any Gulf Bank branch/ATM.

  • Check all your cards statements and if in dispute contact the bank immediately.

For more information please call Gulf Bank Customer Service 1805805 or +965 22444383 internationally, our staff will assist you immediately and are available 24/7 for your service.

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