Benefits

Customer Service Representative

• Inquire about accounts, credit cards, loans, transactions

• Stop ATM cards, credit cards, and prepaid cards instantly

• Prepaid card issuance

• Instant refund on ATM card withdrawal or deposit errors

• Unblock IVR T-PIN (Telephony Personal Identification Number)

• Increase ATM card daily withdrawal/POS limits

• Sending IBAN through SMS

• Apply for Loan / Credit card / Kuwaiti Salary Account.

• Submit a complaint

• Loan and Credit Cards calculation

IVR services

• Accounts and credit cards Inquiry

• Transfer Funds between accounts (same CIF and GBK online beneficiaries) KD 5,000 per day limit including Dana account (transfer limit once updated through Online/Mobile Banking, it will automatically update through IVR)

• Credit card payment

• Cards activation

• Prepaid cards reload

• Transfer from credit card to account (Cash advance)

• Inquire about branch working hours

• Product information on loans, Gulf Rewards Program, and Salary accounts

• Updated foreign exchange rates.

• Getting OLB username from IVR by SMS to customer’s registered mobile number

• Lock and unlock the online banking

• Getting IBAN by IVR to be sent to customer by SMS to the registered mobile number

• KYC Alert

Charges

• Transfer from account to credit or prepaid card will incur a KD 0.500 charge from your account

• A fee of KD 0.250 will be charged upon loading your prepaid card

• Transfer from credit card to account will charge a fee of 5% or 1 KD whichever is more (IVR)

• Cheque books will cost 2KD for 10 pages, 5KD for 25 pages and 7KD for 50 pages (IVR)